Shipping policy

Kagurabachi Merch – Shipping Policy

Last Updated: October 25, 2026

Thank you for choosing Kagurabachi-Merch.com! We want your shopping experience to be as smooth as possible, from discovering your favorite Kagurabachi designs to receiving your order. This policy explains how we process orders, estimate delivery times, provide tracking information, and handle shipping issues.

1. Order Processing

Once your order is placed, our team begins preparing it for shipment.

  • Processing time: Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

  • Shipping confirmation: After dispatch, we'll send you a shipping confirmation email with tracking details when available.

  • Address accuracy: Please check your shipping address carefully before completing checkout. Incorrect or incomplete information may cause delays or additional delivery costs.

Processing times are separate from the estimated transit times listed below.

2. Shipping Destinations and Delivery Estimates

We aim to serve Kagurabachi fans across multiple regions. Available destinations, shipping methods, and charges depend on your order and delivery address.

United States

  • Standard shipping: Estimated 3–7 business days.

  • Shipping costs: Calculated at checkout according to the available shipping method and destination.

  • Express shipping: May be available for an additional charge, with estimated delivery in 1–3 business days where offered.

Delivery estimates may be affected by public holidays, weather conditions, carrier operations, and remote delivery locations.

European Union

  • Standard shipping: Estimated 7–15 business days.

  • Shipping costs: Displayed at checkout where applicable.

  • Taxes and customs: Additional charges may apply depending on the shipment, destination, and applicable tax rules.

United Kingdom

  • Standard shipping: Estimated 7–15 business days.

  • Shipping costs: Calculated at checkout.

  • Import charges: VAT, customs duties, or other fees may apply depending on the shipment and applicable regulations.

Other International Destinations

  • Standard shipping: Estimated 10–21 business days, depending on the destination.

  • Shipping costs: Calculated at checkout based on the available service and delivery location.

  • Customs and import charges: Additional duties, taxes, or fees may apply depending on local regulations and the shipping arrangement.

Please note: All delivery times are estimates rather than guaranteed deadlines. Actual delivery times may vary by supplier, destination, and carrier. Check the shipping options displayed at checkout for the most relevant information about your order.

3. Delayed, Lost, or Damaged Packages

We understand that receiving your Kagurabachi merchandise on time matters. If something goes wrong during delivery, please contact our support team so we can review the situation.

  • Delayed orders: If your package has not arrived within the estimated delivery window, contact us with your order number so we can help investigate.

  • Potentially lost shipments: If tracking has stopped updating or your parcel appears to be missing, notify us as soon as possible. We'll review the available tracking information and work toward an appropriate resolution.

  • Damaged products: If an item arrives damaged or defective, email us clear photos of the product and its packaging, along with your order number.

  • Incorrect items: If you receive a product different from what you ordered, contact us so we can assess the issue and explain the available options.

Depending on the circumstances, the resolution may include a replacement or refund in accordance with our applicable policies and consumer protection obligations.

For assistance, email support@kagurabachi-merch.com.

4. Shipment Tracking

We provide tracking information when it is available for your shipment.

After your order has been dispatched, check your shipping confirmation email for your tracking number and tracking instructions. Carrier websites may take some time to display the first tracking update.

If your tracking link doesn't work, your parcel appears stationary, or you cannot determine its delivery status, contact our support team with your order number. We'll help you review the information available.

5. Important Shipping Information

Before placing your order, please keep the following points in mind:

  • Delivery address: Make sure your address, postal code, and contact information are correct.

  • Customs procedures: International orders may be subject to inspections or processing that extend delivery times.

  • Unexpected delays: Severe weather, public holidays, carrier disruptions, and other unforeseen events may affect estimated delivery dates.

  • Time-sensitive purchases: If you're ordering Kagurabachi hoodies, figures, posters, keychains, or other merchandise for a particular occasion, allow sufficient time for processing and delivery.

  • Shipping charges: The applicable shipping cost will be shown during checkout when available.

We will make reasonable efforts to assist with shipping problems, subject to the circumstances of the order and applicable law.

6. Contact Our Support Team

Have a question about your delivery or need help with an existing order? We're here to help.

Store: Kagurabachi-Merch.com

Email: support@kagurabachi-merch.com

When contacting us, include your order number and any relevant tracking information so we can identify your shipment more easily.

Thank you for shopping with Kagurabachi-Merch.com. We appreciate your support and hope you enjoy your Kagurabachi-inspired apparel, collectibles, and accessories!