Refund policy

Kagurabachi Merch – Returns, Refunds & Exchanges Policy

Last Updated: October 25, 2026

At Kagurabachi-Merch.com, we want you to enjoy shopping for merchandise inspired by the world of Kagurabachi. If something isn't right with your order, this policy explains how to contact us about returns, exchanges, and refunds.

Please read the conditions below before submitting a return request.

1. Return Conditions

To request a return, please review the following requirements:

Return window: Contact our customer support team within 14 days of receiving your order.
Product condition: Items should be unused, unworn, and returned in their original packaging, including any tags and accessories supplied with the product.
Items that may be excluded: Personalized or made-to-order products, final-sale items, gift cards, and digital products may be ineligible for return, subject to applicable consumer protection laws.

These conditions help us review requests consistently while protecting the interests of our customers.

2. How to Request a Return

If you need to return a Kagurabachi product, follow these steps:

Contact customer support. Email support@kagurabachi-merch.com with your order number and an explanation of why you'd like to return the item. For damaged, defective, or incorrect products, please attach clear photographs.
Wait for instructions. Our team will review your request and explain how to proceed, including the appropriate return address if a return is approved.
Prepare your package. Pack the item securely and follow the return instructions provided by our team. Unless the return concerns a defective, damaged, or incorrectly supplied item, return shipping costs may be your responsibility, subject to applicable law.

Please contact us before sending anything back. Unannounced returns may be delayed or difficult to identify.

3. Exchanges and Replacement Items

If you receive an item that doesn't meet your expectations or would prefer another size or variation, contact our support team to discuss the available options.

Depending on the product and stock availability, we may ask you to return the original item and place a separate order for the replacement. If an item arrives damaged, defective, or different from what you ordered, we'll review the issue and explain the appropriate solution.

4. Refund Processing

Once an eligible return has been received and inspected, we'll notify you of the outcome.

Refund timing: Approved refunds will generally be initiated within 5–10 business days. The time it takes for the funds to appear depends on your bank or payment provider.
Refund method: Refunds are normally sent to the original payment method unless another method is required or agreed upon.
Return condition: If an item is returned in a condition that differs from what was approved, we may need to review the refund amount in accordance with applicable law and our return terms.

We aim to handle every eligible refund request clearly and fairly.

5. Damaged, Defective, or Incorrect Orders

If your Kagurabachi merchandise arrives damaged, has a manufacturing defect, or doesn't match your order, please contact support@kagurabachi-merch.com as soon as reasonably possible.

To help us assess the situation, please provide:

Your order number
Photographs showing the product and any damage
Photographs of the packaging, if relevant
A short description of the issue

After reviewing the information, we'll work with you to determine an appropriate resolution, such as a replacement or refund, without charging you for correcting an error on our part.

6. Refunds That Haven't Arrived

If your refund hasn't appeared after 10 business days from the date it was processed:

Check your payment account and contact your bank or payment provider to ask whether the transaction is still pending.
If you still cannot locate the refund, email support@kagurabachi-merch.com with your order details.

We'll review the transaction information available to us and help you determine the next steps.

7. Returns From International Customers

Kagurabachi fans can shop with us from different parts of the world. However, return arrangements may differ depending on your country and the shipping method used.

For international returns:

Please contact us within the applicable return period.
Return shipping charges and any customs-related costs will be handled according to the circumstances of the return and applicable law.
We recommend using a shipping service with tracking and keeping your proof of postage.
Please contact our team before shipping your package so we can provide the correct instructions.

Any mandatory consumer rights that apply in your country remain unaffected by this policy.

8. Orders Purchased as Gifts

If you received Kagurabachi merchandise as a gift and would like to request a return, please contact our support team.

We'll explain the available options based on the order details and applicable return conditions. Refunds will generally be issued to the original payment method, unless another arrangement is permitted and agreed upon.

9. Where to Send Returns

Please don't send a return package until you've contacted our support team and received the appropriate instructions.

The return address will be provided once your request has been reviewed. Include your order number and any return reference supplied by our team to help us identify your package and process it efficiently.

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